Payments, cancellations & returns
Please check through the information below as it could be important.
You can pay with credit card, debit card or through netbanking. You will automatically be redirected to the online payment facility of our payment gateway, Instamojo.com. Your payment data is transmitted using the industry standard Secure Sockets Layer (SSL) with 128 bit encryption. Your data is only used as long as is necessary to complete your purchase transaction, and the payment gateway does not store your data. The payment gateway adheres to The Payment Card Industry Data Security Standard (PCI-DSS). PCI-DSS is managed by the PCI Security Standards Council, a global forum consisting of companies like Visa, MasterCard, American Express and Discover. The advantages of using a payment gateway is that keralaspicecart.com does not have access to your payment data, and because your payment is confirmed immediately, the processing of your order is slightly quicker than when using other payment methods.
If you change your mind after having made a payment, and decide to cancel the order, you should contact us as soon as possible. If your order hasn’t been fully processed (packed and shipped), we will refund the entire amount. If your order has already been shipped, please refer to our returns policy.
As we are primarily selling food products, we are reluctant to accept returns. However, we are aware that there are extraordinary situations where returns are unavoidable. Therefore, we accept returns in the following two situations:
1. If you have attempted to cancel your order by contacting us soon after placing the order, but a cancellation wasn’t possible due to the parcel having already been shipped, you should not accept receipt of the parcel, and ask the courier to send the parcel back to us. We will refund the price of the parcel content whereas you are responsible for paying the shipping price both ways.
2. If, for some reason, an item in your order has been damaged or is spoilt, you will be eligible for a refund or replacement. If the damage is the responsibility of the courier, you must raise a claim with the courier company. If you think the problem was caused by us, you should contact us as soon as possible after becoming aware of the problem. In such cases, we may require you to send the item back. You will receive a refund or replacement for the damaged/spoilt item.
It is important that you contact us before returning the product(s) so that we are aware that a parcel will be returning and for what reason.
Refunds will be made to the payment facility you used for making the payment, i.e. the payment gateway will transfer the amount back to your card or bank account.
If you prefer, we will, instead of making a refund, issue a voucher that you can redeem on future purchases.